---
title: "Contract Award for Freshworks ITSM Software"
ocid: "ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-01-26"
---

# Contract Award for Freshworks ITSM Software

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a.json)

## Summary

The Royal Borough of Kensington and Chelsea has completed the procurement process for a contract titled "Contract Award for Freshworks ITSM Software," in the software package and information systems industry category. This contract is intended for ITSM software provision and was awarded as of 24th November 2025. The procurement process has reached the Award stage with the contract period set to commence on 1st January 2026 and conclude on 1st January 2030. The procurement covers a broad geographical scope including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom. With a total value of £340,000, this represents a substantial investment in digital solutions for the contracting authority.

This tender offers significant growth opportunities for companies operating in the information technology and software services sectors, particularly those with capabilities in IT service management (ITSM) solutions. The process was conducted through a procedure categorized as "Other –" and caters more towards larger enterprises, given the award to Freshworks Inc, a large-scale company. However, it also highlights potential opportunities for voluntary, community and social enterprises (VCSEs) with its suitability criteria accommodating such entities. Engaging with this contracting authority could pave the way for future partnerships in public sector digital transformation projects.

## Notice

The provision of ITSM Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ffd83b7e-74a2-4462-8b9e-f3bb689f62d9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | 24 Nov 2025 |
| Future notice date | Not specified |
| Award date | 24 Nov 2025 |
| Contract period | 1 Jan 2026 - 1 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £340,000 |
| Lots value | Not specified |
| Awards value | £340,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jan 2026 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffd83b7e-74a2-4462-8b9e-f3bb689f62d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ffd83b7e-74a2-4462-8b9e-f3bb689f62d9
  26th January 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1009350320
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a.json.