---
title: "007734 - Customer and Debtor Automated Engagement Platform"
ocid: "ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2022-07-05"
---

# 007734 - Customer and Debtor Automated Engagement Platform

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3

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## Summary

The procurement process, titled "007734 - Customer and Debtor Automated Engagement Platform," is being conducted by Newcastle City Council (NCC), located in Newcastle-upon-Tyne, England. This project, which is now complete, involved providing an automated engagement platform using artificial intelligence and machine learning. The open procurement method stipulated a tender closing date of 16 May 2022, with a contract period spanning from 1 August 2022 to 31 July 2024. The total value of the contract awarded is £249,000, focusing on IT services, specifically consulting and software development.

This tender offers significant opportunities for businesses, particularly those specialising in IT services and software development. Companies with expertise in artificial intelligence, machine learning, and behaviour science would be particularly well-suited to compete, as the successful supplier underlined the importance of these areas in enhancing customer engagement and debt recovery for Newcastle City Council. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the suitability designation for SMEs within the procurement process.

## Notice

Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%. NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5cff43d-7f0e-4dd1-8721-6426fcbec0dd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2022 |
| Submission deadline | 16 May 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | 4 Jul 2022 - 4 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £210,000 |
| Lots value | Not specified |
| Awards value | £249,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jul 2022 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5cff43d-7f0e-4dd1-8721-6426fcbec0dd
- 12 Apr 2022 at 11:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/79f739b9-53ce-4ca5-8145-fcb5c044d2d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5cff43d-7f0e-4dd1-8721-6426fcbec0dd
  5th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/79f739b9-53ce-4ca5-8145-fcb5c044d2d0
  12th April 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.nepo.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3.json.