--- title: "GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software" ocid: "ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CEFAS" published: "2017-11-20" --- # GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software Buyer: CEFAS Current stage: Tender OCID: ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe.json) ## Summary The Cefas, a buyer based in Lowestoft, UK, is currently seeking suppliers for the "Cefas RFQ for the Provision of Service Desk Software". This procurement falls under the IT software package industry and is at the tender stage. The tender is open for submissions until 8 December 2017, and the contract is expected to commence on 31 January 2018, lasting until 1 April 2021. The estimated value for this contract ranges from £25,000 to £50,000, and it is being conducted through an open procurement method to ensure broad participation. This tender presents a favourable opportunity for small and medium enterprises (SMEs) in the IT services sector, especially those specialising in software solutions aligned with the ITIL framework. Businesses that can provide cloud-based service desk solutions and have experience integrating with existing infrastructures will be particularly well-suited to compete. Participating in this tender can enhance the growth of these businesses, allowing them to establish contracts with public sector organisations and expand their market reach. ## Notice The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to initially provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. FOR FULL DETAILS DOWNLOAD THE FULL TENDER PACKAGE AT https://www.delta-esourcing.com/respond/8MVJFD9TX4 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b1ecf598-2fb5-4deb-a1e1-37c0150a07ab | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Nov 2017 | | Submission deadline | 8 Dec 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jan 2018 - 1 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CEFAS | | Locality | LOWESTOFT | | Post town | Norwich | | Postcode | NR33 0HT | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH6 Suffolk | | ITL 3 | TLH63 East Suffolk | | Local authority | East Suffolk | | Electoral ward | Kirkley & Pakefield | | Westminster constituency | Lowestoft | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48517000 - IT software package ## Release History - 20 Nov 2017 at 17:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b1ecf598-2fb5-4deb-a1e1-37c0150a07ab ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b1ecf598-2fb5-4deb-a1e1-37c0150a07ab 20th November 2017 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-LowestoftLowestoft:-Cefas-RFQ-for-the-Provision-of-Service-Desk-Software/8MVJFD9TX4 Please follow this link to view the notice. ## Notice URLs - https://www.delta-esourcing.com/respond/8MVJFD9TX4 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21749538-5786-4990-b2e3-bdfa4a0c4afe.json.