---
title: "TfGM Customer Experience Platform Agile Delivery Team"
ocid: "ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR GREATER MANCHESTER"
published: "2017-11-29"
---

# TfGM Customer Experience Platform Agile Delivery Team

Buyer: TRANSPORT FOR GREATER MANCHESTER  
Current stage: Award  
OCID: ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b)  
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## Summary

The procurement process involves Transport For Greater Manchester seeking to enhance their customer experience through the "TfGM Customer Experience Platform Agile Delivery Team" tender. This contract, valued at £247,285.50, falls under the industry category of Computer support services and was awarded following a selective procurement method via a call-off from the Crown Commercial Service Digital Outcomes and Specialists framework agreement. Key dates include the contract period running from 25th September 2017 to 12th January 2018, with the tender closing on 15th August 2017.

This tender presents a significant opportunity for businesses in the information technology and digital service sectors, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies that specialise in agile delivery teams, customer experience software solutions, or related services would be well-positioned to compete for similar contracts in the future, benefiting from the collaborative environment fostered by Transport For Greater Manchester.

## Notice

Contracts Finder Award notification for a tender competed under the Crown Commercial Service Digital Outcomes and Specialists framework agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c08a82f-b29d-4afe-902b-c3909c930c75 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2017 |
| Submission deadline | 15 Aug 2017 |
| Future notice date | Not specified |
| Award date | 14 Sep 2017 |
| Contract period | 24 Sep 2017 - 12 Jan 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £247,285 |
| Lots value | Not specified |
| Awards value | £247,285 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR GREATER MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BJSS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 29 Nov 2017 at 17:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c08a82f-b29d-4afe-902b-c3909c930c75

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c08a82f-b29d-4afe-902b-c3909c930c75
  29th November 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21881056-f0a2-44ba-83d8-ad5b50b6099b.json.