---
title: "ServiceNow Managed Support"
ocid: "ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2025-09-10"
---

# ServiceNow Managed Support

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970.json)

## Summary

The procurement process for ServiceNow Managed Support was conducted by The Pensions Regulator, located in Brighton, England. This contract falls under the IT services category, specifically consulting, software development, internet, and support, with a focus on the South East region of the United Kingdom. The process utilised a selective procurement method via a call-off from a framework agreement. Key dates include the tender period closing on 8th September 2025, and the contract running from 11th September 2025 to 10th September 2026. The tender is in the award stage, and the procurement status is marked as complete, with the award confirmed to Xcession Ltd on 9th September 2025.

This award presents growth opportunities primarily for large-scale businesses experienced in IT services, as The Pensions Regulator looks for a reliable supplier to efficiently manage their ServiceNow support. Businesses specialising in consulting, software development, and IT support will find this contract aligns well with their expertise. Given the selective procurement method, companies already part of the framework agreements may have a competitive edge in securing such contracts, positioning themselves for future similar opportunities within the public sector.

## Notice

ServiceNow Managed Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/458fb2fb-947d-451a-994e-f2950e2002d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | 8 Sep 2025 |
| Future notice date | Not specified |
| Award date | 8 Sep 2025 |
| Contract period | 10 Sep 2025 - 10 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Preston Park |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XCESSION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Sep 2025 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/458fb2fb-947d-451a-994e-f2950e2002d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/458fb2fb-947d-451a-994e-f2950e2002d9
  10th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970.json.