---
title: "Consular Customer Satisfaction Insight - Assistance Cases"
ocid: "ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2024-02-28"
---

# Consular Customer Satisfaction Insight - Assistance Cases

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079

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## Summary

The Foreign Commonwealth and Development Office has awarded a contract for Consular Customer Satisfaction Insight - Assistance Cases. This research services contract, worth £930,000 in GBP, involves evaluating Consular assistance services among recent service users primarily British people worldwide. The procurement method used was selective, with a call-off from a framework agreement. The contract period begins on April 1, 2024, and ends on March 31, 2027, based in London, United Kingdom. The tender deadline was October 19, 2023.

This awarded contract by the Foreign Commonwealth and Development Office presents business growth opportunities for service providers, particularly those experienced in research services catering to qualitative evaluation. Small and medium-sized enterprises (SMEs) are well-suited to compete for this tender. Businesses with expertise in ongoing tracking work and ad hoc projects related to Consular services could benefit from entering into this contract.

## Notice

The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4be9536-1516-4a09-8b3c-bc2f944284a0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2024 |
| Submission deadline | 19 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Dec 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £930,000 |
| Lots value | Not specified |
| Awards value | £930,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 28 Feb 2024 at 09:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4be9536-1516-4a09-8b3c-bc2f944284a0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4be9536-1516-4a09-8b3c-bc2f944284a0
  28th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/97ee32d9-5491-481d-9026-37b0aa31074c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079.json.