---
title: "Out of Hours and Make Safe"
ocid: "ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATEWAY HOUSING ASSOCIATION LIMITED"
published: "2025-07-07"
---

# Out of Hours and Make Safe

Buyer: GATEWAY HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2.json)

## Summary

Gateway Housing Association has completed the award stage of a tendering process for the "Out of Hours and Make Safe" service, designed to facilitate out of hours call handling and immediate repairs, including coverage during bank holidays and staff training periods. The contract, valued at £300,000, was awarded to Morgan Sindall Property Services Limited and will be effective from 24 March 2025 to 23 March 2028, covering London and the South East regions of the United Kingdom. This procurement falls under the building and facilities management services industry category and was conducted via a selective method, specifically as a call-off from a framework agreement. The initial contract is set for 12 months with potential extensions, leading to a maximum term of 36 months. 

This procurement presents promising opportunities for large enterprises involved in building and facilities management services, particularly those adept at providing round-the-clock operations and immediate repair responses. Although not suitable for SMEs or VCSEs, businesses with established frameworks and large-scale operational capabilities in urban areas like London stand to benefit significantly. The tender showcases an opportunity to solidify relationships with housing associations by demonstrating reliability and capacity to handle critical service calls efficiently, which can foster further procurement opportunities and business growth in the region.

## Notice

Gateway Housing Association has awarded a contract for the provision of an out of hours call handling and 'make safe' repairs service (including bank holiday and relief cover during periods of staff training) to support the delivery of services to residents. The initial contract term is for twelve (12) months, with an optional twelve (12) months plus twelve (12) months extension available. The maximum contract term is thirty-six (36) months with no further option to extend. Additional information: The Contract Authority is Gateway Housing Association. The initial contract term is for twelve (12) months, with an optional twelve (12) months plus twelve (12) months extension available. The maximum contract term, including all extension options is thirty-six (36) months with no further option to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdcb3f3e-ff2d-455e-930e-8014047019c0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 21 Mar 2025 |
| Contract period | 24 Mar 2025 - 24 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATEWAY HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E3 4PB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Bow West |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MORGAN SINDALL PROPERTY SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993000 - Building and facilities management services

## Release History

- 7 Jul 2025 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdcb3f3e-ff2d-455e-930e-8014047019c0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdcb3f3e-ff2d-455e-930e-8014047019c0
  7th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-219f0778-9e9a-46f1-a10e-34e8ab5886e2.json.