---
title: "Complaints and Case Management System"
ocid: "ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2018-07-05"
---

# Complaints and Case Management System

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f)  
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## Summary

The procurement process involves Liverpool City Council, which has completed a tender for a "Complaints and Case Management System." This project falls within the software package and information systems industry, with a total contract value of £243,750. The procurement method was classified as "Other," and the project is now in the Award stage. The contract period commenced on 2nd July 2018 and is set to conclude on 1st July 2020. The tender closed on 9th April 2018, and the delivering location is in the North West region of the United Kingdom.

This tender presents a significant opportunity for businesses specialising in software development and case management solutions, particularly for small and medium-sized enterprises (SMEs). Companies with experience in delivering similar systems and providing ongoing support could effectively compete for contracts of this nature. With Liverpool City Council's focus on enhancing their complaints and case management processes, suppliers adept in this space will find promising avenues for growth and collaboration.

## Notice

Complaints and Case Management Software for Liverpool City Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ba1d07f0-a4d9-472a-966d-baaf261328ce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2018 |
| Submission deadline | 9 Apr 2018 |
| Future notice date | Not specified |
| Award date | 3 Jun 2018 |
| Contract period | 1 Jul 2018 - 1 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £243,750 |
| Lots value | Not specified |
| Awards value | £243,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I-CASEWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Jul 2018 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ba1d07f0-a4d9-472a-966d-baaf261328ce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ba1d07f0-a4d9-472a-966d-baaf261328ce
  5th July 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21a6122a-0f48-4a4a-a277-06957d6d712f.json.