---
title: "BT CICA Contact Centre renewal of ongoing service"
ocid: "ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-08-25"
---

# BT CICA Contact Centre renewal of ongoing service

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e.json)

## Summary

The Ministry of Justice has awarded a contract for the "BT CICA Contact Centre renewal of ongoing service" in the telecommunications network industry. The procurement method used was selective, calling off from a framework agreement. The contract's total value is £270,000, with a contract period starting on July 28, 2023, and ending on July 27, 2024. The buying organization, Ministry of Justice, based in London, England, was the contracting authority.

This tender presents an opportunity for businesses in the telecommunications industry looking to provide ongoing service renewals. Companies with expertise in telecommunications network services would be well-suited to compete for this contract. The Ministry of Justice's selection process involved a selective approach, focusing on a framework agreement to streamline the procurement process and service continuity.

## Notice

CICA Contact Centre Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31251ce1-2618-4b07-a0c4-53c1a9341785 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2023 |
| Submission deadline | 20 Jul 2023 |
| Future notice date | Not specified |
| Award date | 27 Jul 2023 |
| Contract period | 27 Jul 2023 - 27 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £270,000 |
| Lots value | Not specified |
| Awards value | £270,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 25 Aug 2023 at 09:58 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31251ce1-2618-4b07-a0c4-53c1a9341785
- 24 Aug 2023 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31251ce1-2618-4b07-a0c4-53c1a9341785

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31251ce1-2618-4b07-a0c4-53c1a9341785
  25th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c1451684-600d-4819-bade-ddf6ad8dc54f
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c312001-52ff-4813-a786-16e92abc21e1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21ca8ba2-4136-412f-8f91-62358068c07e.json.