---
title: "Standby Call Centre Service"
ocid: "ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT"
published: "2021-01-19"
---

# Standby Call Centre Service

Buyer: MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT  
Current stage: Award  
OCID: ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f.json)

## Summary

The procurement process for a Standby Call Centre Service was completed by the Ministry of Housing, Communities & Local Government, located in London, England. The contract, valued at £99,716, forms a variation to their existing contract centre agreement. The procurement method was classified as a 'Variation to existing contract,' with the contract period running from 9th November 2020 to 4th April 2021. The award was made on 6th November 2020 and was officially published on 19th January 2021.

This tender presents opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in call centre services. Companies that can provide rapid response capabilities and establish a standby service for helplines would be well-suited to compete in this market. The variation of the existing contract signifies a need for flexibility and prompt service delivery, indicating potential growth avenues for agile service providers in the public sector.

## Notice

The Supplier shall establish a Standby Service for a Helpline which can be activated at short notice. Additional information: This is a variation to MHCLG's existing contract centre contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6473c279-f1b6-475a-b104-daefe0c48182 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Variation to existing contract |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2021 |
| Submission deadline | 6 Nov 2020 |
| Future notice date | Not specified |
| Award date | 6 Nov 2020 |
| Contract period | 9 Nov 2020 - 4 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,716 |
| Lots value | Not specified |
| Awards value | £99,716 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXELA TECHNOLOGIES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Jan 2021 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6473c279-f1b6-475a-b104-daefe0c48182

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6473c279-f1b6-475a-b104-daefe0c48182
  19th January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e8bdf4b1-199a-4ecc-899d-f9570cdb0993
  Contract variation

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f.json.