---
title: "UK_2022_Professional Services Business Process Outsourcing - AWARD"
ocid: "ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH COUNCIL"
published: "2023-10-26"
---

# UK_2022_Professional Services Business Process Outsourcing - AWARD

Buyer: BRITISH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f

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## Summary

The British Council recently awarded a contract for Professional Services Business Process Outsourcing. The project aims to reduce costs, streamline processes, and introduce more digital tools through partnering with a third-party company. The procurement method used was selective with a competitive dialog. The contract period runs from May 31, 2023, to May 30, 2030, and the tender period ended on July 18, 2022. The contract value is £78,310,000, and Tata Consultancy Services (TCS) won the award.

This tender presents an opportunity for businesses specialised in financial and insurance services, IT services, and general business services to engage with the British Council. Companies well-versed in HR, finance, procurement, digital technology services, and shared service centre operations could find this tender suitable for their expertise. The location for service delivery is in the United Kingdom with a specific postal code in London (E20 1JQ).

## Notice

The impact of the Covid-19 pandemic has been felt by businesses across the globe. British Council is not immune to this impact and needs to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation is to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Currently, four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) have been identified for this. These include the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad173e9f-1a4d-432b-9628-0286f6d82b41 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2023 |
| Submission deadline | 18 Jul 2022 |
| Future notice date | Not specified |
| Award date | 28 Aug 2023 |
| Contract period | 30 May 2023 - 30 May 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £78,310,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TATA CONSULTANCY SERVICES (TCS |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 26 Oct 2023 at 12:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad173e9f-1a4d-432b-9628-0286f6d82b41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad173e9f-1a4d-432b-9628-0286f6d82b41
  26th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21f58c8e-1c63-466f-b35d-ae8f99a3dd2f.json.