---
title: "Enhanced customer service training"
ocid: "ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2019-04-26"
---

# Enhanced customer service training

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc.json)

## Summary

The Financial Ombudsman Service is seeking two training providers for an initiative focused on enhanced customer service training, particularly in call handling. This tender is classified under the industry category of education and training services and is part of an open procurement process. The submission deadline for bids is set for 16 May 2019, and the training sessions will take place in London and Coventry. The contract, valued at £200,000, is expected to commence on 17 June 2019 and will run until 31 May 2021.

This opportunity presents a significant prospect for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in training services. Businesses with expertise in personal development and training programme services, particularly those experienced in customer service training, will find this tender well-suited for their capabilities. Engaging in this procurement process could help these organisations expand their clientele and enhance their service offerings through a contract with a prominent public service organisation.

## Notice

The Financial Ombudsman Service has a requirement for 2 training providers to support the delivery of enhanced customer service training initiatives. The primary focus will be for call handling training; with further requirements for other customer service related training e.g. persuading and influencing. These events may be delivered as standalone workshops, or part of a development programme at our London and Coventry locations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3ba883e2-2630-471b-9f41-afefaf1cc833 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2019 |
| Submission deadline | 16 May 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Jun 2019 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services
- 80500000 - Training services
- 80521000 - Training programme services
- 80570000 - Personal development training services

## Release History

- 26 Apr 2019 at 14:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3ba883e2-2630-471b-9f41-afefaf1cc833

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3ba883e2-2630-471b-9f41-afefaf1cc833
  26th April 2019 - Opportunity notice on Contracts Finder
- https://procurement.financial-ombudsman.org.uk
  Link to eSourcing Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc.json.