--- title: "Income Recovery Officer (17 November 2022 - SJA)" ocid: "ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-11-17" --- # Income Recovery Officer (17 November 2022 - SJA) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for an "Income Recovery Officer" contract with a value of £7,370. The procurement stage is currently open, with a tender deadline of 24th November 2022. The contract period is set to start on 28th November 2022 until 28th February 2023. This opportunity falls under the services category and is suitable for businesses supplying personnel services. The location for service delivery is primarily in West Midlands, United Kingdom. This tender by the Sandwell Metropolitan Borough Council for an Income Recovery Officer presents an opportunity for businesses in the personnel services industry to compete for a contract value of £7,370. Businesses with expertise in debt recovery, customer service, and arrears management are well-suited to take part in this tender. The contract period offers a potential for growth and business development, with a focus on providing quality advice and support to sustain tenancies for tenants in need. ## Notice Income Recovery Officer Rate of Pay: ?14.17 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: The Income Management Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with tenancy sustainment through the provision of quality advice, assistance and support to those in need. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears for current tenants up to eviction. We are looking for applicants who can demonstrate: o Literacy level 2 or equivalent o Excellent negotiation and communication skills o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to recovering debt o A performance driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit If you have the drive to deliver a quality, customer focused service we would like to hear from you. The position is 37 hours per week and you will be expected to work in a hybrid environment, this will include working from home, and council offices. This role is inside of IR35 and also does not require a DBS Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the syst... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b22a2f8-fd01-4ec8-8173-6a6d1fe96dca | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Nov 2022 | | Submission deadline | 24 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Nov 2022 - 28 Feb 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,370 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 17 Nov 2022 at 10:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b22a2f8-fd01-4ec8-8173-6a6d1fe96dca ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9b22a2f8-fd01-4ec8-8173-6a6d1fe96dca 17th November 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2216d1b8-e59c-4663-afdd-5a96bed9f152.json.