---
title: "Customer Relationship Management System - AWARD"
ocid: "ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUNEATON & BEDWORTH BOROUGH COUNCIL"
published: "2020-03-03"
---

# Customer Relationship Management System - AWARD

Buyer: NUNEATON & BEDWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f

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## Summary

The procurement process for the Customer Relationship Management System was conducted by Nuneaton & Bedworth Borough Council. This awarded contract, valued at £138,300, falls under the services category, specifically classified as Customer Relation Management software (CPV 48445000). The procurement was carried out using a selective method as a call-off from a framework agreement. The tender period ended on 28 February 2020, with the contract period commencing from 1 March 2020 and set to conclude on 28 February 2022. The delivery address is located in Nuneaton, England.

This contract presents a significant opportunity for small and medium-sized enterprises (SMEs) familiar with customer relationship management solutions to expand their business. Vendors who specialise in providing software services or have relevant expertise in customer relationship management systems would be well-positioned to compete. Engaging in this procurement process could lead to ongoing partnerships with public sector entities, enhancing business visibility and growth potential in the public sector marketplace.

## Notice

Customer Relationship Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fba56be1-c178-427c-b5a7-30ce1e4eda07 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2020 |
| Submission deadline | 28 Feb 2020 |
| Future notice date | Not specified |
| Award date | 28 Feb 2020 |
| Contract period | 1 Mar 2020 - 28 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £138,300 |
| Lots value | Not specified |
| Awards value | £138,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUNEATON & BEDWORTH BOROUGH COUNCIL |
| Locality | NUNEATON |
| Post town | Coventry |
| Postcode | CV11 5AA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Nuneaton and Bedworth |
| Electoral ward | St Mary's |
| Westminster constituency | Nuneaton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 3 Mar 2020 at 15:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fba56be1-c178-427c-b5a7-30ce1e4eda07

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fba56be1-c178-427c-b5a7-30ce1e4eda07
  3rd March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-221d7fe7-58be-458d-aa56-c61ee29f154f.json.