---
title: "Customer Service Committment Research"
ocid: "ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-04-20"
---

# Customer Service Committment Research

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526.json)

## Summary

The procurement process titled "Customer Service Commitment Research" was conducted by HM Revenue & Customs (HMRC) in London, focusing on market research as part of the research and development services sector. This assignment, initiated under the Market Research MR130001 Agreement Contract, aims to gauge customer perceptions regarding HMRC’s service commitments. The contract, valued at £29,837, was awarded to Ipsos Mori, with the contract period running from 10th April 2017 to 12th May 2017. The tender period concluded on 14th January 2017, and the award notice was published on 20th April 2017.

This tender presents an opportunity for businesses specializing in market research and consultancy services to engage with a major government department. Firms that offer expertise in customer service evaluations and data analysis would be particularly well-suited to compete for similar contracts, potentially enabling them to expand their presence in public sector procurement. The focus on customer service improvement also aligns with broader trends in the public sector, encouraging firms that excel in understanding consumer needs and developing tailored solutions.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6abd745-76e5-4fe8-8e13-1e918fde8a00 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2017 |
| Submission deadline | 14 Jan 2017 |
| Future notice date | Not specified |
| Award date | 14 Jan 2017 |
| Contract period | 9 Apr 2017 - 12 May 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,837 |
| Lots value | Not specified |
| Awards value | £29,837 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 20 Apr 2017 at 11:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f6abd745-76e5-4fe8-8e13-1e918fde8a00

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f6abd745-76e5-4fe8-8e13-1e918fde8a00
  20th April 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/24ea1559-4c53-403f-825b-78bd853970f1
  Customer Service Commitment Research

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526.json.