---
title: "Provision of Telephony Software System- Cloud Contact Centre"
ocid: "ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOLKESTONE AND HYTHE DISTRICT COUNCIL"
published: "2025-01-16"
---

# Provision of Telephony Software System- Cloud Contact Centre

Buyer: FOLKESTONE AND HYTHE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b.json)

## Summary

Folkestone and Hythe District Council has awarded a contract titled "Provision of Telephony Software System- Cloud Contact Centre" under the industry category of Radio, television, communication, telecommunication, and related equipment, with additional classifications in Software package and information systems (CPV codes: 32000000 and 48000000). The procurement process, initiated via a Direct Award as part of the CCS Framework Network Services 3 (RM6116 Lot 4c), reached the award stage on 16 January 2025. The contract, valued at £336,800, is scheduled to commence on 28 October 2025 and conclude on 27 October 2027, covering various regions including the North East, North West, and London, among others, within the United Kingdom.

This tender presents significant business growth opportunities for SMEs and VCSEs specialising in telecommunication and software systems. Businesses well-suited to compete include those with expertise in providing advanced telephony software solutions and those capable of delivering reliable cloud contact centre services. Participation in this contract can expand business networks, enhance industry standing, and provide substantial revenue through long-term service provision to Folkestone and Hythe District Council.

## Notice

The provision of telephone software system \r \r Procured (Direct Award) via CCS Framework Network Services 3 (RM6116 Lot 4c)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c85c27f-5883-475d-8791-8c74505a6083 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2025 |
| Submission deadline | 3 Jan 2025 |
| Future notice date | Not specified |
| Award date | 16 Jan 2025 |
| Contract period | 28 Oct 2025 - 27 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £336,800 |
| Lots value | Not specified |
| Awards value | £336,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOLKESTONE AND HYTHE DISTRICT COUNCIL |
| Locality | FOLKESTONE |
| Post town | Canterbury |
| Postcode | CT20 2QY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Folkestone and Hythe |
| Electoral ward | Folkestone Central |
| Westminster constituency | Folkestone and Hythe |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMILLAN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems

## Release History

- 16 Jan 2025 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c85c27f-5883-475d-8791-8c74505a6083
- 16 Jan 2025 at 13:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e26ab6d-f2cd-42ae-9f02-bdca40fdfefe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c85c27f-5883-475d-8791-8c74505a6083
  16th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6e26ab6d-f2cd-42ae-9f02-bdca40fdfefe
  16th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.folkestone-hythe.gov.uk/council-transparency/procurement-information

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b.json.