---
title: "BT1341 - Rent Collection Engagement Solution"
ocid: "ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LUTON COUNCIL"
published: "2024-10-08"
---

# BT1341 - Rent Collection Engagement Solution

Buyer: LUTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c)  
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## Summary

The procurement process administered by Luton Council for a "Rent Collection Engagement Solution" falls under the Software package and information systems industry category. This procurement, which aimed at providing a platform for the automated communication with tenants with rent arrears, was conducted through a direct award method. The procurement stage is at the Award phase, with significant dates including the contract starting from 19th September 2024 and ending on 18th September 2027. The tender process concluded on 2nd September 2024, with the award being published on 8th October 2024. The contract, valued at £123,600, is targeted within the region of England, United Kingdom.

This tender provides substantial opportunities for businesses specialising in software solutions and information systems, particularly those focused on automated communication and debt collection services. Established SMEs, like the awarded supplier Voicescape Limited, are well-suited to compete in such procurements due to their scalable solutions and experience in similar projects. Businesses in the technology sector looking for growth within the public sector and residential property services would find this tender valuable for expanding their portfolios and establishing long-term partnerships with local councils such as Luton Council.

## Notice

Provision of a platform for the automated communication with current and former tenants with Rent Arrears.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa9d92c9-c024-4ec1-aaa3-60562b5c6e7b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2024 |
| Submission deadline | 2 Sep 2024 |
| Future notice date | Not specified |
| Award date | 22 Sep 2024 |
| Contract period | 28 Sep 2024 - 28 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £123,600 |
| Lots value | Not specified |
| Awards value | £123,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LUTON COUNCIL |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2BQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 70 - Real estate services

### Codes

- 48000000 - Software package and information systems
- 70210000 - Residential property renting or leasing services

## Release History

- 8 Oct 2024 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa9d92c9-c024-4ec1-aaa3-60562b5c6e7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa9d92c9-c024-4ec1-aaa3-60562b5c6e7b
  8th October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.luton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2245176d-b382-4804-a70f-8ab297b9898c.json.