---
title: "Service Excellence Programe"
ocid: "ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-03-30"
---

# Service Excellence Programe

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5.json)

## Summary

The buying organisation H M Revenue & Customs awarded a contract for the "Service Excellence Programme" to MCKINSEY & COMPANY INC UNITED KINGDOM. The procurement was for developing a service excellence programme aimed at embedding a culture of service excellence and continuous improvement within relevant parts of HMRC. This contract was awarded using a selective procurement method, with a contract value of £1,832,172. The procurement process concluded on November 18, 2022, and the contract period spans from March 27, 2023, to September 26, 2023, with delivery addresses in the North East and North West regions of the UK.

This tender for the Service Excellence Programme by H M Revenue & Customs presents an opportunity for businesses providing miscellaneous business and business-related services. Small and medium-sized enterprises (SMEs) are indicated as suitable suppliers for this tender. Businesses willing to contribute to enhancing service excellence and continuous improvement practices within government organisations, particularly in the specified regions, would find this procurement opportunity well-suited for their growth and development strategies.

## Notice

Development of a Service Excellence programme to provide the framework through which a culture of Service Excellence and continuous improvement can be embedded throughout relevant parts of HMRC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fd3c648-73f3-4942-8724-a9911c290aa0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2023 |
| Submission deadline | 18 Nov 2022 |
| Future notice date | Not specified |
| Award date | 2 Mar 2023 |
| Contract period | 26 Mar 2023 - 26 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,832,172 |
| Lots value | Not specified |
| Awards value | £1,832,172 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | TLC North East (England), TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MCKINSEY & COMPANY INC UNITED KINGDOM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79900000 - Miscellaneous business and business-related services

## Release History

- 30 Mar 2023 at 11:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fd3c648-73f3-4942-8724-a9911c290aa0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2fd3c648-73f3-4942-8724-a9911c290aa0
  30th March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/27a6801c-5eca-4558-8fa0-e68fedcf4ada

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5.json.