---
title: "Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling"
ocid: "ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VALUATION OFFICE AGENCY"
published: "2018-03-29"
---

# Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling

Buyer: VALUATION OFFICE AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad.json)

## Summary

The Valuation Office Agency is seeking to award a contract titled "Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling." This procurement falls under the services industry and is set in London, United Kingdom. The procurement method used is a single tender action, which is a direct approach below the threshold. The tender period concluded on 1st March 2018, with the contract scheduled to run from 5th March 2018 to 31st July 2018. The total value of this contract is £21,000.

This tender presents an opportunity for businesses specialising in customer service analysis, particularly those with experience in healthcare complaints. Companies that can adapt and apply methodologies similar to the Healthcare Complaints Analysis Tool (HCAT) may find this contract suitable for their expertise. Stakeholders within the academic, healthcare, or consultancy sectors are well-positioned to compete for this opportunity, driving potential growth in their service delivery capabilities.

## Notice

Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/532f9c88-2c9b-48bc-9de3-cd187d1b2ee2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2018 |
| Submission deadline | 1 Mar 2018 |
| Future notice date | Not specified |
| Award date | 1 Mar 2018 |
| Contract period | 5 Mar 2018 - 31 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,000 |
| Lots value | Not specified |
| Awards value | £21,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VALUATION OFFICE AGENCY |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1D 5BU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LONDON SCHOOL OF ECONOMICS & POLITICAL SCIENCE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98110000 - Services furnished by business, professional and specialist organisations

## Release History

- 29 Mar 2018 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/532f9c88-2c9b-48bc-9de3-cd187d1b2ee2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/532f9c88-2c9b-48bc-9de3-cd187d1b2ee2
  29th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad.json.