--- title: "National Helpline for NHS and Social Care Staff" ocid: "ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2021-07-19" --- # National Helpline for NHS and Social Care Staff Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a.json) ## Summary The procurement process is initiated by NHS England for the tender titled "National Helpline for NHS and Social Care Staff." The procurement falls under the health services industry category and is specifically aimed at establishing a psychological support helpline for NHS staff, addressing issues such as COVID-19, anxiety, and depression. It is currently in the planning stage, with a contract expected to commence on 1st October 2021 and run until 31st March 2022. The total contract value is approximately £300,000, and interested suppliers must register their interest by 23rd July 2021. The service will be delivered nationally and operate seven days a week, targeting a diverse demographic of NHS staff. This tender represents a significant opportunity for businesses, particularly those in counselling and mental health services, to contribute to the wellbeing of NHS staff during and beyond the COVID-19 pandemic. Suppliers that have expertise in crisis support, mental health services, or related communications and marketing are well-suited to compete for this contract. Given the open procurement method, there is a chance for small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) to engage and provide valuable services in this essential area. ## Notice The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support helpline since April 2020, to support our NHS staff who are under enormous pressure every day. Common themes that have emerged in the past year, that we want to continue supporting our staff with include, but are not limited to - * COVID-19 * Anxiety/Stress * Depression/Sadness * Suicide The requirement is for a staff support helpline, to continue to provide a psychological support offer for all NHS staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond. The support line will offer NHS staff the opportunity to converse with trained crisis support workers, and if required, qualified clinical support where needed. The requirement will be to run a 7-day service, that can operate nationally, and is able to cater to all groups and demographics. The service will need to operate at the least, between 7:00am-11:00pm daily. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. Finally, the supplier should be able to provide some expertise in supporting communications and marketing, to raise awareness of the helpline. Description of Deliverables - Helpline accessible 7 days a week, able to be setup and delivered nationally, to all ages of NHS staff, with clinical oversight, providing immediate, anonymous and confidential support for any health and care staff member, requiring mental health or crisis support at any time - Regular service review meetings with commissioning organisation to support delivery of the service - Regular service data and statistics reporting, including identifying current/emerging themes on the helpline - Regular marketing and communications support - Agreement to work with NHS England and Improvement on any deep dive or evaluation activities relating to the helpline Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to continuing the delivery of this service. Current thinking is that NHS England & Improvement will enter into a 6 month contract with an approximate total value of PS300,000 exclusive of applicable VAT. REGISTER YOUR INTEREST BY 23/07/21 Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c45925f-92ea-4016-a465-23fd6f893f3b | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jul 2021 | | Submission deadline | Not specified | | Future notice date | 14 Jul 2021 | | Award date | Not specified | | Contract period | 30 Sep 2021 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 19 Jul 2021 at 08:51 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/0c45925f-92ea-4016-a465-23fd6f893f3b - 14 Jul 2021 at 13:43 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/c7790333-46e0-4ebe-95af-20a64909d1fc ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0c45925f-92ea-4016-a465-23fd6f893f3b 19th July 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/c7790333-46e0-4ebe-95af-20a64909d1fc 14th July 2021 - Future opportunity notice on Contracts Finder - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000QCVo/z03mGEMp.Laa_hD3Gq9BoCL2wdq.FdvYvbi1KvJY1Jg Market Engagement - HWB National Helpline support offer - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000QDx1/XJVdCyL5yu0gRSeEuVt0rVYFRIWQyn70OmXaLweu4zk Market Engagement - HWB National Helpline support offer ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a.json.