---
title: "DWP Automated Telephony Excellence Identity Verification"
ocid: "ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-04-01"
---

# DWP Automated Telephony Excellence Identity Verification

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6.json)

## Summary

The procurement process pertains to the Department for Work and Pensions, which sought a service titled "DWP Automated Telephony Excellence Identity Verification" within the voice recognition software industry category. The procurement was conducted through a selective method, using a call-off from a dynamic purchasing system. The tender period concluded on 16th July 2021, and the contract commenced on 1st March 2022, set to expire on 28th February 2025. The contract's total value is £6,079,206.53, which includes a main contract value of £4,159,206.53.

This award presents significant opportunities for businesses specialising in identity verification technologies and services. Companies able to provide voice recognition software or related services would be particularly well-suited to compete in such tenders. The procurement process encourages small and medium-sized enterprises (SMEs) to participate, leveraging their agility and innovative capacities to meet the needs of large organisations like the Department for Work and Pensions.

## Notice

Provision of identity verification platform licensing and services. Additional information: The total contract value inclusive of VAT is PS4,159,206.53. In the event of any subsequent extension the pro-rata value would be cPS1.56m inc. VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a620b5f3-8d4f-46ac-8d9a-ad2ccc0c5de8 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2022 |
| Submission deadline | 16 Jul 2021 |
| Future notice date | Not specified |
| Award date | 15 Jul 2021 |
| Contract period | 1 Mar 2022 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,079,206 |
| Lots value | Not specified |
| Awards value | £4,159,206 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OMILIA NATURAL LANGUAGE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48314000 - Voice recognition software package

## Release History

- 1 Apr 2022 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a620b5f3-8d4f-46ac-8d9a-ad2ccc0c5de8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a620b5f3-8d4f-46ac-8d9a-ad2ccc0c5de8
  1st April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a08620f-7c9b-4641-b780-8330b05e2f58
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22ab003a-ddb3-440f-8ebf-171a3e4147c6.json.