---
title: "ServiceNow subscription"
ocid: "ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2017-09-04"
---

# ServiceNow subscription

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269.json)

## Summary

The Medicines and Healthcare Products Regulatory Agency initiated a tender for a 'ServiceNow subscription', classified under helpdesk services, located in London, UK. The tender was part of a selective procurement method, specifically a call-off from a framework agreement, with an overall value of £400,000. The tender period concluded on 16th July 2017, and the contract commenced the following day, lasting until 16th July 2019. The awarded contract was announced on 4th September 2017, and it involved Softcat Limited as the successful supplier.

This tender presents substantial opportunities for IT service providers and businesses specialising in software subscriptions, particularly those with experience in helpdesk services. Companies looking to expand their operations should focus on leveraging frameworks for similar contracts, especially those that cater to government organisations. Businesses with a robust service delivery capability and a proven track record in technological solutions would be well-positioned to compete in such procurement processes.

## Notice

ServiceNow subscription

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fa3987c-b3d7-4b6b-882f-e63a0d395392 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2017 |
| Submission deadline | 16 Jul 2017 |
| Future notice date | Not specified |
| Award date | 15 Jul 2017 |
| Contract period | 16 Jul 2017 - 16 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £681,397 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 4 Sep 2017 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fa3987c-b3d7-4b6b-882f-e63a0d395392

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fa3987c-b3d7-4b6b-882f-e63a0d395392
  4th September 2017 - Awarded contract notice on Contracts Finder
- https://phe.bravosolution.co.uk
  eTendering portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22b94e74-2924-40b2-9147-7047d5b59269.json.