---
title: "STAR (Survey of Tenants and Residents) Survey Programme"
ocid: "ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ABRI"
published: "2021-07-21"
---

# STAR (Survey of Tenants and Residents) Survey Programme

Buyer: ABRI  
Current stage: Tender  
OCID: ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18

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## Summary

Abri, located in Southampton, is currently in the tender stage of the STAR (Survey of Tenants and Residents) Survey Programme procurement process. This initiative aims to gather tenant feedback to enhance customer satisfaction, with a target contract value of £120,000 over a potential six-year period, starting from October 2021 to September 2023. The tender period will conclude on 5th August 2021, and the procurement follows an open procedure, designed for above-threshold contracts in the services category, specifically focusing on market and economic research.

This procurement opportunity is well-suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in market and social research services. Companies that can effectively conduct telephone surveys and analyse customer satisfaction data may find this contract especially beneficial. Engaging in this programme can bolster business growth by establishing a strong collaborative partnership with a prominent housing association dedicated to improving tenant experiences.

## Notice

Abri are seeking the provision of the STAR (Survey of Tenants and Residents) Survey programme. Abri has a target of achieving 100% customer satisfaction by putting our customers at the heart of what we do. As part of this we need to understand how satisfied or dissatisfied our customers are with our service. The customer feedback programme will include telephone surveys each year of a random representative sample of our tenants and owners, using the standard STAR survey. Additional information: https://in-tendhost.co.uk/abri/aspx/Home Indicative annual contract value PS20,000 GBP based on a 2 year initial contract with 4x up to 12 month extensions - a maximum contract value of PS120,000 GBP. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2021 |
| Submission deadline | 5 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2021 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABRI |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO50 6AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh North |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 21 Jul 2021 at 16:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb
- 21 Jul 2021 at 16:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb
- 5 Jul 2021 at 21:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb
  21st July 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/abri/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/abri/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18.json.