---
title: "Consultancy support on developments for Salesforce Customer and Relationship Management"
ocid: "ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH COUNCIL(THE)"
published: "2019-03-07"
---

# Consultancy support on developments for Salesforce Customer and Relationship Management

Buyer: BRITISH COUNCIL(THE)  
Current stage: Tender  
OCID: ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8

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## Summary

The British Council is currently seeking consultancy support for the development of its Salesforce Customer Relationship Management (CRM) system. The procurement process is in the active tender stage, with the title "Consultancy support on developments for Salesforce Customer and Relationship Management." This opportunity falls under the services category, specifically relating to customer relation management software development services. The tender period is set to conclude on 28th March 2019, and the contract is expected to commence on 16th April 2019, running until 31st October 2019. Bids should be submitted through the British Council's procurement portal, located in Manchester, England.

This tender presents a significant opportunity for businesses specialising in CRM system development, consultancy services, and software integration. Companies with expertise in Salesforce, particularly those that can provide solutions for archiving, marketing integration, cloud telephony, or data management, would be well-positioned to compete. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the open procurement method is suitable for fostering competitive bids and innovation in service delivery.

## Notice

At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification. We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council: * An archiving solution * Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics * A proposal / pilot for Office 365 integration * Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM * Campaign functionality Additional information: Please register an account on the British Council procurement portal: https://in-tendhost.co.uk/britishcouncil/aspx/Home Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c044f170-0b35-4e05-bfbb-90c762b03e1a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2019 |
| Submission deadline | 28 Mar 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Apr 2019 - 31 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL(THE) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6BB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 7 Mar 2019 at 10:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c044f170-0b35-4e05-bfbb-90c762b03e1a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c044f170-0b35-4e05-bfbb-90c762b03e1a
  7th March 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/britishcouncil/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8.json.