---
title: "Telephony Solutions"
ocid: "ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ofgem"
published: "2026-09-11"
---

# Telephony Solutions

Buyer: Ofgem  
Current stage: Award  
OCID: ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72

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## Summary

Ofgem procured a fully managed, cloud-based telephony and communications service. The solution combines voice services, unified communications, contact-centre functionality, reporting and administration tools in one integrated platform. The requirement includes software licences, retention and transfer of telephone numbers, service management, maintenance and technical support, plus a self-service administration portal for managing users, call flows, routing and configuration. This is a telecommunications and IP telephony services requirement, including digital telephone exchange capability. Ofgem is based in London, and delivery is described as covering the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. The service category is suitable for small and medium-sized enterprises.

The procurement is complete and was awarded through an open procedure. The tender submission deadline was 1 January 2026. Ofgem awarded the contract to 8x8 UK Limited on 14 August 2026 for £940,000. The contract runs from 14 August 2026 to 25 July 2030. It is a single, un-lotted services requirement. The successful supplier was selected for delivering the integrated telephony platform and associated licensing, number management, administration, support and maintenance services described in the requirement. The award is active, providing a clear benchmark for the commercial scale and delivery period of Ofgem’s managed communications service. The procurement used the main category of services, with digital telephone exchanges, IP telephone services and telecommunications systems as the relevant classifications.

This award is relevant to telecommunications providers, cloud communications specialists, managed service providers and systems integrators able to deliver an end-to-end business telephony platform rather than a standalone voice product. A credible competitor would need capability across cloud voice, unified communications, contact-centre services, reporting, software licensing and telephone-number retention or transfer. It would also need dependable service management, maintenance and user support, together with a practical administration portal that lets the customer control users, call flows, routing and configuration without relying on the supplier for every change. The broad delivery footprint favours suppliers with robust UK and international service coverage, resilient operations and the capacity to support a substantial public-sector communications environment over a multi-year service relationship. The requirement is explicitly suitable for SMEs, so specialist providers may be able to compete through focused capability or partnership.

## Notice

This Call-Off Contract will provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The Supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edd3a7bf-6478-455c-bacc-af68100803fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2026 |
| Contract period | 14 Aug 2026 - 25 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £940,000 |
| Lots value | Not specified |
| Awards value | £940,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ofgem |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8x8 UK Limited |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32524000 - Telecommunications system
- 32552310 - Digital telephone exchanges
- 64215000 - IP telephone services

## Release History

- 11 Sep 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edd3a7bf-6478-455c-bacc-af68100803fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edd3a7bf-6478-455c-bacc-af68100803fa
  11th September 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP171840
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72.json.