---
title: "Hardware Breakfix Support"
ocid: "ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOTANIC GARDENS"
published: "2018-09-11"
---

# Hardware Breakfix Support

Buyer: ROYAL BOTANIC GARDENS  
Current stage: Award  
OCID: ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d

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## Summary

The Royal Botanic Gardens is procuring the Hardware Breakfix Support service, valued at £100,000, aimed at consolidating hardware break/fix suppliers to streamline support for their IT operations. This process falls within the services category and is located in Richmond, England. It was initiated as a selective procurement method through a call-off from a framework agreement. The tender period ended on 26th August 2018, and the contract commenced on 12th September 2018, running until 11th September 2021.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in hardware support and maintenance. Companies that can offer efficient break/fix solutions and robust customer service will be well-positioned to compete for similar contracts in the future. Given the scale of the project, larger providers may have an advantage, but innovative small and medium enterprises that can deliver value and adaptability might also find pathways to engagement.

## Notice

RBG Kew is looking to consolidate Hardware break/fix suppliers and in time allow RBG Kew's IT team to have a single point of contact for all issues relating to the existing server and storage estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ede10869-3a94-4d72-8389-f85d91d6301b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2018 |
| Submission deadline | 26 Aug 2018 |
| Future notice date | Not specified |
| Award date | 13 Aug 2018 |
| Contract period | 11 Sep 2018 - 11 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOTANIC GARDENS |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DACOLL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48820000 - Servers

## Release History

- 11 Sep 2018 at 12:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ede10869-3a94-4d72-8389-f85d91d6301b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ede10869-3a94-4d72-8389-f85d91d6301b
  11th September 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22f302f8-0d0a-4cfb-8d73-4e427991884d.json.