---
title: "NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria"
ocid: "ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST - LANCASHIRE AND SOUTH CUMBRIA"
published: "2022-03-18"
---

# NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Buyer: NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST - LANCASHIRE AND SOUTH CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf

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## Summary

The procurement process for the "Dental Call Handling Service" in Lancashire and South Cumbria was managed by NHS England and NHS Improvement North West. This tender was conducted using an open procurement method, with a total contract value of £2,889,000. The process was completed on 1st January 2022, and the contract commenced on 1st April 2022, running until 31st March 2027. The contract falls under the services category, specifically related to call centre operations within the North West region of the United Kingdom.

This opportunity provides a significant avenue for growth, particularly for service providers in the call centre and healthcare sectors. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly accessible, given the nature of the service and the contracting authority's support for local suppliers. Companies with expertise in healthcare management, customer service, and telephony solutions will be well-suited to compete in this tender, offering innovative and efficient services to meet NHS England's needs.

## Notice

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c366191a-6182-4063-b973-a24ec8180914 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 1 Jan 2022 |
| Future notice date | Not specified |
| Award date | 6 Dec 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,889,000 |
| Lots value | Not specified |
| Awards value | £2,889,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST - LANCASHIRE AND SOUTH CUMBRIA |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR2 8DY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Sharoe Green |
| Westminster constituency | Ribble Valley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FCMS (NW |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Mar 2022 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c366191a-6182-4063-b973-a24ec8180914

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c366191a-6182-4063-b973-a24ec8180914
  18th March 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR164015
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.necsu.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf.json.