---
title: "Flow manager Software Support"
ocid: "ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK NHS FOUNDATION TRUST"
published: "2024-05-20"
---

# Flow manager Software Support

Buyer: WEST SUFFOLK NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f

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## Summary

The West Suffolk NHS Foundation Trust has awarded a contract for Flow manager Software Support with a value of GBP 272,674.5. The tender was for software support services and was procured through a selective method, calling off from a framework agreement. The contract period is from March 21, 2024, to March 20, 2027. The procurement stage has reached the award phase, with the contract awarded to Vitalhub UK Limited trading as InTouch With Health Limited.

This procurement process presents opportunities for businesses specializing in software support services. Companies capable of providing support and maintenance for patient self-check-in kiosks and associated patient calling screens, especially in the healthcare industry, are well-suited to compete. Businesses interested in targeted contract opportunities within the services sector should monitor similar tender processes for potential growth prospects.

## Notice

Support and maintenance for the patient self-check-in kiosks and associated patient calling screens and related back-office function

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b359d03d-0231-43ff-bb90-0ffd5bdd8a64 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2024 |
| Submission deadline | 19 Dec 2023 |
| Future notice date | Not specified |
| Award date | 19 Mar 2024 |
| Contract period | 21 Mar 2024 - 20 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £272,674 |
| Lots value | Not specified |
| Awards value | £272,674 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK NHS FOUNDATION TRUST |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VITALHUB UK LIMITED TRADING AS INTOUCH WITH HEALTH |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 20 May 2024 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b359d03d-0231-43ff-bb90-0ffd5bdd8a64

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b359d03d-0231-43ff-bb90-0ffd5bdd8a64
  20th May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2300dfa2-c705-4be2-8d72-fa34a59ec07f.json.