---
title: "Telephony Support, Maintenance and Software Assurance Services"
ocid: "ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THURROCK BOROUGH COUNCIL"
published: "2023-09-12"
---

# Telephony Support, Maintenance and Software Assurance Services

Buyer: THURROCK BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc.json)

## Summary

The Thurrock Borough Council has awarded a contract for Telephony Support, Maintenance, and Software Assurance Services. The procurement stage was completed, and the contract is valued at £79,480.79 GBP. The contract period starts on December 10, 2023, and ends on December 9, 2026. The procurement method was selective, involving calling off from a framework agreement. The buying organisation is the Thurrock Borough Council located in Grays, England, in the services industry category. The tender period ended on August 25, 2023.

This contract presents an opportunity for businesses providing telephony support and software services. The Thurrock Borough Council, as the buying organisation, selected Opus Business Systems Limited as the supplier. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. The contract is beneficial for businesses seeking to grow in the services industry, particularly those offering telecommunications and software support services. The awarded contract notice was published on September 12, 2023.

## Notice

Support & maintenance contract for ongoing telephony services. Mitel support & maintenance Software assurance services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4bd0407a-87d1-4708-a55f-044bd08f1a72 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | 25 Aug 2023 |
| Future notice date | Not specified |
| Award date | 4 Sep 2023 |
| Contract period | 10 Dec 2023 - 9 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £79,480 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK BOROUGH COUNCIL |
| Locality | GRAYS |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32429000 - Telephone network equipment
- 72261000 - Software support services

## Release History

- 12 Sep 2023 at 08:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4bd0407a-87d1-4708-a55f-044bd08f1a72

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4bd0407a-87d1-4708-a55f-044bd08f1a72
  12th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-230783d9-efcc-4551-bfdc-00fa008024dc.json.