---
title: "Provision of COVID 19 Vaccine Certification Service"
ocid: "ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-09-03"
---

# Provision of COVID 19 Vaccine Certification Service

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0

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## Summary

The Department of Health and Social Care is seeking to award a contract for the "Provision of COVID 19 Vaccine Certification Service", which falls under the call centre services category. This procurement process has now transitioned to the award stage, having completed the tender period that ended on 16 May 2021. The contract is valued at £25 million and is set to commence on 17 May 2021, running for an initial term of eight months with an option for a six-month extension. The delivery location for this service is London, United Kingdom, and the procurement method used was selective, involving a call-off from an existing framework agreement.

This tender presents substantial opportunities for businesses involved in call centre services, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies equipped to handle high-volume customer interactions, particularly in health-related contexts, would be well-suited to compete for this contract. Engaging in this procurement could lead to valuable experience in public sector contracts, establishing a footprint in the healthcare industry, and potential long-term partnerships with the Department of Health and Social Care.

## Notice

Please note that this publication is for Transparency purposes only. The Department of Health and Social Care (DHSC) were seeking to award a Contract for call centre services for the provision of COVID-19 Vaccine certification services for an eight (8) month period with an option to extend for six (6) months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0fa255b-cb3a-4de6-bbc5-03627ccfab0f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2021 |
| Submission deadline | 15 May 2021 |
| Future notice date | Not specified |
| Award date | 16 May 2021 |
| Contract period | 16 May 2021 - 17 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | £25,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Sep 2021 at 15:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d0fa255b-cb3a-4de6-bbc5-03627ccfab0f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d0fa255b-cb3a-4de6-bbc5-03627ccfab0f
  3rd September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/540eff2e-b840-40a3-9619-3356be6ff21c

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0.json.