--- title: "Telecare Alarm Scheme and Carers Emergency Support service - North East Lincolnshire" ocid: "ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS HUMBER & NORTH YORKSHIRE ICB" published: "2024-09-17" --- # Telecare Alarm Scheme and Carers Emergency Support service - North East Lincolnshire Buyer: NHS HUMBER & NORTH YORKSHIRE ICB Current stage: Tender OCID: ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e.json) ## Summary The NHS Humber and North Yorkshire Integrated Care Board (ICB) is commissioning a Telecare Alarm Scheme and Carers Emergency Support service aimed at providing comprehensive telecare services, including advice, information, and demonstration of telecare technology in North East Lincolnshire. The ICB, acting as the Contracting Authority, anticipates establishing a single Lead Provider contract to deliver these services. The procurement is an open procedure with a contract reference of C307472, covering the health and social work services industry. The tender process is at the award stage, with key dates including a tender closure on 31 October 2024 and a contract period from 1 April 2025 to 31 March 2028. The contract, valued at £2,705,000 GBP, has been awarded to North East Lincolnshire Carelink. This tender presents significant opportunities for business growth, especially for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Businesses specialising in telecare, emergency response services, and health and social care technology can benefit from this procurement. The successful provider will promote and demonstrate telecare technologies, manage a 24-hour emergency phone line for carers, and ensure continuous monitoring and maintenance of telecare equipment. This contract facilitates entry and expansion within the growth-focused telecare industry, emphasising the importance of social care services, particularly in supporting independent living and providing emergency support to carers. ## Notice NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service. The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time. The service will be required to deliver: * a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible. * a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year. * Welfare/ wellbeing checks along with courtesy calls. * Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology. * reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence. The Contracting Authority wishes to establish a single Lead Provider contract for the provision of the service. The service model will include a single provider who will act as the contract holder with the Contracting Authority. It is anticipated that the Lead Provider may deliver the entirety of the service specification or may choose to sub-contract elements that it cannot deliver. The Lead Provider will be responsible for the performance of any such sub-contractor. Additional information: e-Procurement portal - https://atamis-1928.my.site.com/s/Welcome Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal - https://atamis-1928.my.site.com/s/Welcome Contract reference C307472 The closing date for tender responses is 13:00 on 31 October 2024. NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire. North East Lincolnshire Council will be party to the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire contract and as such will be named as Associate Commissioners to the contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a8f3c066-926b-431d-a08f-70885b73bf09 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Sep 2024 | | Submission deadline | 31 Oct 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,705,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB | | Locality | WILLERBY | | Post town | Hull | | Postcode | HU1 1UY | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire | | ITL 3 | TLE11 Kingston upon Hull, City of | | Local authority | Kingston upon Hull, City of | | Electoral ward | St Andrew's & Docklands | | Westminster constituency | Kingston upon Hull West and Haltemprice | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 17 Sep 2024 at 14:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a8f3c066-926b-431d-a08f-70885b73bf09 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a8f3c066-926b-431d-a08f-70885b73bf09 17th September 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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