---
title: "Service Desk Solution to enable the management of IT related incidents for the Buyer's staff."
ocid: "ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOCIAL WORK ENGLAND"
published: "2021-11-19"
---

# Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

Buyer: SOCIAL WORK ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c

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## Summary

Social Work England is seeking a supplier for a Service Desk Solution to manage IT-related incidents for its staff. The procurement process, classified under software package and information systems, has reached the award stage following a selective tender method. The contract, valued at £42,000, was awarded to Freshworks Inc. with an active status as of 11 November 2021. The contract period runs from 12 November 2021 to 11 November 2023. The procurement took place in Sheffield, UK, with the tender period closing on 30 September 2021.

This tender presents a significant opportunity for software solution providers, particularly those focusing on IT service management. Small to medium-sized enterprises (SMEs) are encouraged to consider competing, as the process is accessible to them. Businesses with experience in providing IT support and service desk solutions will be well-positioned to participate in future procurement activities related to similar services for public sector organisations.

## Notice

Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dda086e1-e1d9-41b3-9549-fb01660e5aa8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2021 |
| Submission deadline | 30 Sep 2021 |
| Future notice date | Not specified |
| Award date | 11 Nov 2021 |
| Contract period | 12 Nov 2021 - 11 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £42,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL WORK ENGLAND |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S3 8JY |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Nov 2021 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dda086e1-e1d9-41b3-9549-fb01660e5aa8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dda086e1-e1d9-41b3-9549-fb01660e5aa8
  19th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c.json.