---
title: "Customer Service Platform"
ocid: "ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BASINGSTOKE & DEANE BOROUGH COUNCIL"
published: "2021-02-23"
---

# Customer Service Platform

Buyer: BASINGSTOKE & DEANE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c.json)

## Summary

The procurement process involves Basingstoke & Deane Borough Council, which undertook a selective tender for a new Customer Service Platform, classified under Customer Relation Management software. The tender period ended on 25 September 2020, with a total contract value of £196,635. The contract commenced on 14 December 2020 and is set to conclude on 12 December 2022. This procurement was conducted using a call-off from a framework agreement under the G Cloud 11 - RM1557 initiative, and the delivery will occur in the South East region of the United Kingdom.

This tender presents significant growth opportunities for businesses in the tech and customer service software sectors, particularly for small and medium-sized enterprises (SMEs) that can provide innovative solutions to enhance customer relations. Companies with experience in implementing customer service systems and a capacity to support ongoing maintenance and upgrades would be well-positioned to compete in this market, leveraging the backing of a local authority contract.

## Notice

Replacement customer service system was required and G Cloud 11 - RM1557 was utilised in order to purchase the most appropriate solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d30e458e-e58d-4ba7-805e-2bf3174d3834 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2021 |
| Submission deadline | 25 Sep 2020 |
| Future notice date | Not specified |
| Award date | 30 Nov 2020 |
| Contract period | 14 Dec 2020 - 12 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £196,635 |
| Lots value | Not specified |
| Awards value | £196,635 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BASINGSTOKE & DEANE BOROUGH COUNCIL |
| Locality | BASINGSTOKE |
| Post town | Reading |
| Postcode | RG21 4AH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ37 North Hampshire |
| Local authority | Basingstoke and Deane |
| Electoral ward | Eastrop & Grove |
| Westminster constituency | Basingstoke |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 79342300 - Customer services

## Release History

- 23 Feb 2021 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d30e458e-e58d-4ba7-805e-2bf3174d3834

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d30e458e-e58d-4ba7-805e-2bf3174d3834
  23rd February 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c.json.