--- title: "Income Officers TEMP 138 DB" ocid: "ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-08-02" --- # Income Officers TEMP 138 DB Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543.json) ## Summary The Sandwell Metropolitan Borough Council is currently conducting a procurement process for the position of Income Officers under the title "Income Officers TEMP 138 DB." This opportunity falls within the services industry, specifically the category of supplying personnel, including temporary staff. Located at 335 - 337 High Street, Court House, West Bromwich, this tender is at the open procedure stage, which is below threshold. The deadline for submissions is set for 9 August 2019 at 17:00, and the anticipated start date for the contract is 19 August 2019, continuing until 15 November 2019. This tender represents a significant opportunity for businesses specialising in personnel supply, particularly those with expertise in debt management and housing services. Companies capable of providing skilled professionals in arrears recovery and possessing a good understanding of customer interaction are particularly well-suited to compete for this contract. Interested parties are encouraged to engage with the In-tend e-Tendering System to express their interest and access further documentation required for submission. ## Notice INCOME OFFICER Rate of Pay:- Paid at Band E (PS12.37 ph to worker). As we expect all duties of the role to be undertaken, the manager is happy to pay PS13.99 ph to worker. Hours:- 37 hours per week and the working hours are: Monday to Thursday 9.00am to 5.30pm and Friday is 9.00am to 5.00pm Start Date: ASAP Contract type: Agency Location: 335 - 337 High Street, Court House, West Bromwich Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are seeking people with debt management or arrears recovery experience, good telephone manner and customer facing experience. Experience in housing, in particular the recovery of rent arrears and PSED (Public Sector Equality Duty) or the pre-action protocol is required. Permanent workers are required to carry out home visits to try and obtain contact with our customers if we have no response from letters and phone calls. They are required to identify any risks and then carry out home visits alone to try and establish contact and identify any problems within the household. If there are any risks identified then officers are required to visit in twos. All visits are logged via a system called Jontek so our officers will log in and out of a system and record what visits they have carried out and completed for their own safety. If they do not make contact within a certain timescale then the officer will be contacted to ensure they are safe and well. All visits are logged in the office before leaving and a route planner is left so we are aware of an officers whereabouts. Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions and a will include a driving licence check, including proof of business insurance and MOT. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 9 August 17.00 hrs Additional information: Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/835c16db-e85a-4bad-8abc-780928156992 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Aug 2019 | | Submission deadline | 9 Aug 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Aug 2019 - 15 Nov 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 2 Aug 2019 at 14:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/835c16db-e85a-4bad-8abc-780928156992 - 1 Aug 2019 at 14:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/835c16db-e85a-4bad-8abc-780928156992 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/835c16db-e85a-4bad-8abc-780928156992 2nd August 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-239929f3-e696-4d6c-a214-9e3673b2b543.json.