---
title: "HR Case Work - Telephony Support and Maintenance - Managers Advice Line"
ocid: "ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2017-12-18"
---

# HR Case Work - Telephony Support and Maintenance - Managers Advice Line

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638.json)

## Summary

The Ministry of Justice in England has awarded a contract titled "HR Case Work - Telephony Support and Maintenance - Managers Advice Line." This contract, classified under the CPV codes for repair and maintenance services and IT services, was awarded through the Crown Commercial Services G Cloud 9 Framework Agreement. The procurement process concluded with the tender period ending on 4 December 2017, and the contract commenced on 1 January 2018, running until 31 December 2018. The total value of the contract stands at £35,000.

This tender presents opportunities for businesses specialising in IT services, specifically those offering telephony support and maintenance. Small to medium-sized enterprises (SMEs) are particularly well-suited to compete, given the preference indicated for SME participation in this procurement process. Companies in the services industry looking to expand their portfolio and engage in government contracts should consider this type of opportunity to enhance their market reach and drive growth.

## Notice

Support and Maintenance and tranistion services - in respect to the HR Case Work - Managers Advice Line - . This publication is for transparency purposes only. This contract was awarded via Crown Commercial Services G Cloud 9 Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed74ad42-6dda-4b03-8777-7bf810d2a101 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2017 |
| Submission deadline | 4 Dec 2017 |
| Future notice date | Not specified |
| Award date | 11 Dec 2017 |
| Contract period | 1 Jan 2018 - 31 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXCHANGE COMMUNICATIONS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50000000 - Repair and maintenance services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Dec 2017 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed74ad42-6dda-4b03-8777-7bf810d2a101

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed74ad42-6dda-4b03-8777-7bf810d2a101
  18th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23b03312-8910-41de-9ef1-6680ef14e638.json.