---
title: "Customer Management System"
ocid: "ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WATFORD BOROUGH COUNCIL"
published: "2017-08-14"
---

# Customer Management System

Buyer: WATFORD BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128.json)

## Summary

The Watford Borough Council is seeking tender submissions for the provision of a Customer Management System aimed at enhancing their corporate solutions. This procurement process is currently active and follows an open procedure. The deadline for submission of bids is set for 25th September 2017, and the contract, once awarded, is scheduled to commence on 10th January 2018, lasting until 9th January 2027. The service falls under the industry category of Customer Relation Management software and is intended to serve the East of England region in the United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) to engage in public sector contracts, specifically in the field of software services. Businesses specialising in customer management solutions, particularly those with expertise in CRM software development and implementation, will find this an ideal prospect to expand their operations and showcase their ability to deliver robust technological solutions to local government entities.

## Notice

The provision of a Customer Management system as a corporate solution for Watford Borough Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0eff11aa-f3be-48d6-811a-ace7a0dcd3a0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2017 |
| Submission deadline | 25 Sep 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Jan 2018 - 9 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATFORD BOROUGH COUNCIL |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD17 3EX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Park |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 14 Aug 2017 at 13:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0eff11aa-f3be-48d6-811a-ace7a0dcd3a0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0eff11aa-f3be-48d6-811a-ace7a0dcd3a0
  14th August 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Watford:-Customer-Relation-Management-software-package./4GQ7NYB949
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23b64ce8-b773-4aaa-af96-32d2f2e70128.json.