---
title: "Voice Recording Maintenance"
ocid: "ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON AMBULANCE SERVICE"
published: "2026-07-03"
---

# Voice Recording Maintenance

Buyer: LONDON AMBULANCE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17

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## Summary

The London Ambulance Service has recently concluded a selective procurement process for their "Voice Recording Maintenance" requirement, classified under communications system maintenance services. The procurement was managed via a call-off from the Pan London ICT framework. The awarded contract is for the provision of 24/7 support for the Trust’s call recording system. The procurement process is now in the award stage, with British Telecommunications Public Limited Company being the awarded supplier. The contract, valued at £197,473.33, commenced on 1st April 2026 and will run until 31st March 2027. The services will be delivered in London, specifically at the London Ambulance Service's premises located at 220 Waterloo Road, SE1 8SD, United Kingdom.

This tender offers notable business growth opportunities for large-scale enterprises specialising in communications maintenance services. Although the opportunity was not deemed suitable for SMEs or VCSEs, it underscores the importance of having robust experience in framework agreements and the delivery of critical systems maintenance. Businesses already operating under or familiar with the ICT framework can leverage their existing infrastructure and expertise to enhance their service offerings, positioning themselves as preferred partners for similar future ventures with public health institutions.

## Notice

Provision of 24/7 support for the Trusts call recording system. Awarded under the Pan London ICT framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed74c59e-11f6-4aee-979e-3d2529a40bc7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | 28 Feb 2026 |
| Future notice date | Not specified |
| Award date | 2 Jul 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £197,473 |
| Lots value | Not specified |
| Awards value | £197,473 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON AMBULANCE SERVICE |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334400 - Communications system maintenance services

## Release History

- 3 Jul 2026 at 08:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed74c59e-11f6-4aee-979e-3d2529a40bc7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed74c59e-11f6-4aee-979e-3d2529a40bc7
  3rd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17.json.