---
title: "Service Management System"
ocid: "ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOLDING HOMES LIMITED"
published: "2022-03-16"
---

# Service Management System

Buyer: GOLDING HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b

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## Summary

The procurement process, initiated by Golding Homes Limited, focuses on the title "Service Management System" within the services industry category, specifically targeting the Networking, Internet and intranet software package sector. This contract, awarded to Halo ITSM, was valued at £30,000 and is located in the South East region of the United Kingdom. The procurement method utilised was selective, with the tender period concluding on 31 December 2021 and the contract period commencing from 4 January 2022 and running until 3 January 2024.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in service desk support software and IT service management. Businesses that can offer innovative networking solutions or enhance operational efficiencies within the public sector are well-placed to compete in similar future tenders. The framework agreement approach may also provide avenues for ongoing contracts beyond the initial award, encouraging sustained partnerships in delivering services to the public sector.

## Notice

service desk support software, not able to apply

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08b45f69-3f43-455a-84e4-bd70ed5d2b75 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Mar 2022 |
| Submission deadline | 31 Dec 2021 |
| Future notice date | Not specified |
| Award date | 4 Jan 2022 |
| Contract period | 4 Jan 2022 - 3 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOLDING HOMES LIMITED |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1ST |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO ITSM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48200000 - Networking, Internet and intranet software package

## Release History

- 16 Mar 2022 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08b45f69-3f43-455a-84e4-bd70ed5d2b75

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08b45f69-3f43-455a-84e4-bd70ed5d2b75
  16th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23e2bb72-5d5d-4eaf-bdfa-e25ea0025f2b.json.