---
title: "Provision of User Research Services"
ocid: "ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-11-24"
---

# Provision of User Research Services

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a.json)

## Summary

The procurement process for the "Provision of User Research Services" was undertaken by the Department of Health and Social Care in London, United Kingdom. This initiative falls under the market research services category and was completed with a total value of £25,050. The procurement method utilised was a direct approach, specifically a single tender action below the threshold. The contract period commenced on 27th July 2020 and concluded on 26th September 2020, with the tender period ending on 27th July 2020.

This tender offers significant opportunities for businesses specialising in inclusive research and design, particularly those focused on accessibility solutions. Firms that excel in user research or those with experience in consultancy for health-related projects would be well-positioned to compete for similar contracts in the future. Engaging with such services can help enhance user experience within public systems, thereby contributing to business growth in this sector.

## Notice

Inclusive research and design and innovation consultancy, specialising in providing research-based innovation and design solutions for the Test and Trace App specifically for Accessibility users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f9ade79b-8bb6-4dbf-b9a1-c9cee46f6097 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2020 |
| Submission deadline | 26 Jul 2020 |
| Future notice date | Not specified |
| Award date | 27 Aug 2020 |
| Contract period | 26 Jul 2020 - 26 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,050 |
| Lots value | Not specified |
| Awards value | £25,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPEN INCLUSION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 24 Nov 2020 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f9ade79b-8bb6-4dbf-b9a1-c9cee46f6097

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f9ade79b-8bb6-4dbf-b9a1-c9cee46f6097
  24th November 2020 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kEKq/b38JcUbQeL9uA6gQo6nDJjOzBc2GbSoR9O0v4flBwy4
  Supply of Recruitment of Participants for Accessibility Testing - Open Inclusion_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23e5328f-687f-4b74-8254-94d95c2b977a.json.