---
title: "Cloud Contact Centre"
ocid: "ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE FOR NATIONAL STATISTICS"
published: "2026-03-03"
---

# Cloud Contact Centre

Buyer: OFFICE FOR NATIONAL STATISTICS  
Current stage: Award  
OCID: ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54

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## Summary

The Office for National Statistics (ONS) has successfully concluded a procurement process for a Cloud Contact Centre, awarding the contract to 8x8 UK Limited. This project falls under the 'Communications network' category, and is set to take place in the United Kingdom, specifically in Newport, Wales. The tender was completed through a selective procurement method using a call-off from a framework agreement. After initiating the tender process on 27th January 2026, the contract was actively awarded on 2nd February 2026, and published on 3rd March 2026, with the contract period running from 13th March 2026 to 12th March 2029.

This tender offers significant opportunities for business growth in the telecommunications and cloud services sectors, particularly for large-scale companies capable of handling extensive communications projects. The procurement method and contract framework suggest a preference for established suppliers with proven capabilities, making it ideal for businesses seeking to expand their reach in governmental digital communications services. Companies with expertise in creating scalable and dependable communications solutions stand to gain by tapping into this lucrative market, as exemplified by the successful bid from 8x8 UK Limited.

## Notice

Licences for 8x8 Cloud Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5d83230-af55-4a29-bb8b-783499cad5f8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 27 Jan 2026 |
| Future notice date | Not specified |
| Award date | 2 Feb 2026 |
| Contract period | 13 Mar 2026 - 12 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,631,359 |
| Lots value | Not specified |
| Awards value | £1,631,359 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE FOR NATIONAL STATISTICS |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8XG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network

## Release History

- 3 Mar 2026 at 16:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5d83230-af55-4a29-bb8b-783499cad5f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5d83230-af55-4a29-bb8b-783499cad5f8
  3rd March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54.json.