---
title: "GB-Glasgow: 2020-SLC-394 Customer Satisfaction Research"
ocid: "ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2020-11-24"
---

# GB-Glasgow: 2020-SLC-394 Customer Satisfaction Research

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519.json)

## Summary

The procurement process involves the Student Loans Company, which is based in Glasgow, UK, seeking services for continuous customer satisfaction research. This tender, titled "GB-Glasgow: 2020-SLC-394 Customer Satisfaction Research," is classified under the Customer Satisfaction Survey category. The procurement method details are unspecified, and the procurement is currently in the Award stage, having a completed status. The contract period began on 1st November 2020 and will extend until 31st October 2024, with the total contract value amounting to £132,341.60. The tender period concluded on 30th October 2020.

This tender presents an excellent opportunity for businesses specialising in research services, particularly those focused on customer satisfaction surveys. Companies that can provide robust analytical capabilities and engage with clients effectively would be well-suited to participate. With the contract running for four years, it offers a stable revenue stream for businesses that can meet the requirements set forth by the Student Loans Company and deliver insightful research results throughout the contract period.

## Notice

The contract will be for the provision of continuous customer satisfaction research survey services with monthly reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d2a17c97-fff2-4c42-8354-34cf22205740 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2020 |
| Submission deadline | 30 Oct 2020 |
| Future notice date | Not specified |
| Award date | 30 Oct 2020 |
| Contract period | 1 Nov 2020 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,341 |
| Lots value | Not specified |
| Awards value | £132,341 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 24 Nov 2020 at 11:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d2a17c97-fff2-4c42-8354-34cf22205740

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d2a17c97-fff2-4c42-8354-34cf22205740
  24th November 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=546764893
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23f00c5b-4a68-44c2-8722-5ee07f98f519.json.