--- title: "Trader Support Service" ocid: "ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HMRC" published: "2020-08-01" --- # Trader Support Service Buyer: HMRC Current stage: Tender OCID: ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997.json) ## Summary HMRC is seeking tenders for the "Trader Support Service," aimed at providing essential support for businesses as they adapt to the Northern Ireland Protocol changes. This procurement, classified under business and management consultancy and related services, has an estimated value of £200 million. The tender is currently in the planning stage, with submissions due by 29 August 2020. The service is expected to commence on 1 January 2021 and will operate until 31 December 2023. It is relevant not only to companies based in the United Kingdom but also to those in British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and the Rest of the World. The Trader Support Service presents a significant opportunity for businesses specialising in management consultancy, logistics, and compliance services. With the government's commitment to ensuring seamless trade between Great Britain and Northern Ireland, firms equipped to support traders and carriers through the upcoming changes will find this tender particularly relevant. The open procedure allows for broad participation, but businesses must navigate the HMRC's SAP Ariba platform to submit their bids. This tender is an excellent chance for companies looking to expand their service offerings in the context of new regulatory environments brought about by Brexit. ## Notice Text to be corrected in the original notice: Place of text to be modified: II.2.5 Instead of: Quality criterion - Name: Proposed Operating Model / Weighting: 25 Quality criterion - Name: Core Requirements / Weighting: 30 Quality criterion - Name: Mobilisation of Service / Weighting: 20 Quality criterion - Name: Exit / Weighting: 5 Quality criterion - Name: Risk Sharing / Weighting: 10 Cost criterion - Name: Price / Weighting: 20 Read: Quality criterion - Name: Proposed Operating Model / Weighting: 25 Quality criterion - Name: Core Requirements / Weighting: 30 Quality criterion - Name: Mobilisation of Service / Weighting: 20 Quality criterion - Name: Exit / Weighting: 5 Cost criterion - Name: Price / Weighting: 20 Place of text to be modified: VI.3 Instead of: Additional Information: The deadline for submission of requests to participate in the tender exercise will be XX/XX/XXXX, that being 30 days following the publication of this Contract Notice. The Authority intends to use the Open Procedure. Economic Operators wishing to review the documentation and submit an Request to Participate will need to obtain access to the HMRC eSourcing tool, SAP Ariba as follows. HMRC uses an HMRC instance of SAP Ariba Sourcing Pro (thereafter referred to as HMRC's SAP Ariba) and this must be used to express an interest and/or bid for the opportunity. (Further information about HMRC's SAP Ariba is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm) Economic operators who have used HMRC's SAP Ariba previously will be registered as part of the HMRC Ariba Supplier Network and you should access the system to obtain your account ID number. Contact details on the system should be checked and, where necessary, additional users added to help avoid multiple registrations for the same organisation. Previously registered users having difficulty recovering their account ID number or identifying users within their organisation should email for assistance sapariba.hmrcsupport@hmrc.gsi.gov.uk. Economic operators using HMRC's SAP Ariba for the first time, including suppliers who are already registered on the wider SAP Ariba supplier network, will need to register at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full. (You must ensure that you are directed to the registration page for HMRC's SAP Ariba, identified with the HMRC logo at the top of the page, and to do this you may need to cut and paste the web address directly into your web browser). You will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first c ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a2413341-2c0c-44f8-998d-00b11aa9a834 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Aug 2020 | | Submission deadline | 29 Aug 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2021 - 31 Dec 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HMRC | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2BQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79400000 - Business and management consultancy and related services ## Release History - 1 Aug 2020 at 10:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a2413341-2c0c-44f8-998d-00b11aa9a834 - 31 Jul 2020 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a2413341-2c0c-44f8-998d-00b11aa9a834 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a2413341-2c0c-44f8-998d-00b11aa9a834 1st August 2020 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=509754239 Please follow this link to view the notice. ## Notice URLs - http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-23f3659d-4573-40ba-abc4-e03311860997.json.