---
title: "HCT - RingCentral RingCX Call Center Services"
ocid: "ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE COMMUNITY NHS TRUST"
published: "2024-06-26"
---

# HCT - RingCentral RingCX Call Center Services

Buyer: HERTFORDSHIRE COMMUNITY NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737.json)

## Summary

The Hertfordshire Community NHS Trust has awarded a contract for IT software package services to replace the contact centre at Robertson House. The contract value is £100,000 GBP, with a contract period starting on February 19, 2024, and ending on February 18, 2027. The tender period ended on January 29, 2024. The buying organisation is the Hertfordshire Community NHS Trust located in Welwyn Garden City, England. The procurement stage is marked as 'Award' with the procurement method details stated as 'Other'. The industry category for the tender is goods.

This awarded tender provides business growth opportunities for companies in IT software services. Businesses specialising in contact centre solutions and IT software packages are well-suited to compete. The contract, awarded to RINGCENTRAL UK LTD, signifies potential partnerships for similar future projects. Suppliers aiming to collaborate with public sector organisations in the IT sector should explore such opportunities to expand their business presence and capabilities.

## Notice

Hertfordshire Community NHS Trust award for Build, installation and license costs to replace the contact centre for HCTs Single point of access Hub at Robertson House.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35d60aa9-6239-49a6-a571-51f5837ce638 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2024 |
| Submission deadline | 29 Jan 2024 |
| Future notice date | Not specified |
| Award date | 19 Feb 2024 |
| Contract period | 19 Feb 2024 - 18 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COMMUNITY NHS TRUST |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RINGCENTRAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 26 Jun 2024 at 08:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35d60aa9-6239-49a6-a571-51f5837ce638

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35d60aa9-6239-49a6-a571-51f5837ce638
  26th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737.json.