---
title: "RMBC - ZC - Tenant Satisfaction Survey - AWARD"
ocid: "ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RUNNYMEDE BOROUGH COUNCIL"
published: "2023-08-02"
---

# RMBC - ZC - Tenant Satisfaction Survey - AWARD

Buyer: RUNNYMEDE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3

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## Summary

The Runnymede Borough Council has awarded a contract for the Tenant Satisfaction Survey to Acuity Research & Practice Ltd. The survey aims to collect perception-based Tenant Satisfaction Measures (TSMs) required by the Regulator of Social Housing (RSH) starting from April 2023. This partnership project with Adur District Council and Tandridge District Council involves conducting the survey across social housing portfolios in the South East region of the United Kingdom.

This tender presents business growth opportunities for companies specializing in surveying services, survey services, and survey conduction services. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract, which has a total value of £42,000. The tender was conducted using an open procedure with a tender period ending on 12th July 2023, and the contract is scheduled to start on 14th August 2023 with completion by 14th February 2024.

## Notice

The Regulator of Social Housing (RSH) has introduced Tenant Satisfaction Measures (TSMs) which all social landlords need to start collecting from April 2023. The perception based TSMs must be collected through a tenant survey which is compliant with the TSM methodology and technical requirements. Runnymede Borough Council, Adur District Council and Tandridge District Council (the Councils) have entered into a partnership to deliver the required survey of TSM perception measures for each of their respective social housing portfolios.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d0dafb1-2ec6-42c5-b247-e46a3ec32201 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2023 |
| Submission deadline | 12 Jul 2023 |
| Future notice date | Not specified |
| Award date | 31 Jul 2023 |
| Contract period | 13 Aug 2023 - 14 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,000 |
| Lots value | Not specified |
| Awards value | £27,422 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RUNNYMEDE BOROUGH COUNCIL |
| Locality | SURREY |
| Post town | Kingston upon Thames |
| Postcode | KT15 2AH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Runnymede |
| Electoral ward | Addlestone South |
| Westminster constituency | Runnymede and Weybridge |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 71355000 - Surveying services
- 79311000 - Survey services
- 79311200 - Survey conduction services

## Release History

- 2 Aug 2023 at 08:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d0dafb1-2ec6-42c5-b247-e46a3ec32201

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d0dafb1-2ec6-42c5-b247-e46a3ec32201
  2nd August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.runnymede.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24380237-e0ee-4a66-81d0-b700ea2bf6a3.json.