---
title: "ServiceNow Professional Services P1"
ocid: "ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Met Office"
published: "2026-08-18"
---

# ServiceNow Professional Services P1

Buyer: Met Office  
Current stage: Award  
OCID: ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b

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## Summary

The Met Office procured ServiceNow professional services to scope phase one of creating and implementing a new customer portal. This is a software consultancy services requirement, covering professional advice and delivery support around the ServiceNow platform rather than the supply of software alone. The work is for the Met Office, based on Fitzroy Road in Exeter, and is to be delivered in the South West of England. The requirement sits within the public sector’s digital and customer-service technology market. It is relevant to businesses providing ServiceNow consultancy, portal design and implementation support, particularly those able to work with a public-sector organisation on the definition and early delivery of a new customer-facing digital service.

The procurement has been completed and the contract was awarded to Computacenter (UK) Limited. The award date was 6 August 2026, for £122,170.40 including the stated currency of GBP. The contract runs from 6 August 2026 to 10 September 2026. The requirement was handled as a selective procurement using a call-off from a framework agreement, rather than a standalone open competition. The tender’s estimated value was also £122,170.40. The recorded evaluation basis is the selection of a supplier for this ServiceNow professional-services requirement, covering phase-one scoping for the new customer portal. The opportunity was identified as suitable for small and medium-sized enterprises, while participation was not reserved for voluntary, community or social enterprises.

Although this contract has been awarded, it provides a useful indication of the Met Office’s demand for specialist ServiceNow capability. A credible future competitor would need demonstrable experience in ServiceNow professional services, especially scoping and shaping new customer portals before implementation. Relevant strengths include requirements discovery, service and user-journey analysis, portal architecture, implementation planning and the ability to translate an organisation’s operational needs into a deliverable digital service. Suppliers should also be able to work within a public-sector environment and understand the governance, stakeholder coordination and assurance expected for customer-facing technology. The use of a framework call-off shows that access to an appropriate framework route may be commercially important. The requirement was considered suitable for SMEs, so specialist smaller consultancies may be well placed where they can evidence the necessary ServiceNow expertise and delivery discipline.

## Notice

Requirement for ServiceNow professional services for creation and implementation of a new customer portal, phase one - scoping.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b828e8a-a097-4547-a200-66dced0ed6d0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2026 |
| Submission deadline | 5 Aug 2026 |
| Future notice date | Not specified |
| Award date | 6 Aug 2026 |
| Contract period | 6 Aug 2026 - 10 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,170 |
| Lots value | Not specified |
| Awards value | £122,170 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Met Office |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX1 3PB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Pinhoe |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Computacenter (UK) Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 18 Aug 2026 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b828e8a-a097-4547-a200-66dced0ed6d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b828e8a-a097-4547-a200-66dced0ed6d0
  18th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b.json.