--- title: "2023-045 Domestic Consumer Standards Research" ocid: "ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294.json" source: "Contracts Finder" current_stage: "Award" buyer: "OFGEM" published: "2023-08-11" --- # 2023-045 Domestic Consumer Standards Research Buyer: OFGEM Current stage: Award OCID: ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294.json) ## Summary The public procurement process for the contract titled "2023-045 Domestic Consumer Standards Research" is being conducted by Ofgem, a contracting authority located in London, England. The industry category for this contract is market research services. The procurement stage is in the award phase with a contract value of 33,900 GBP. The contract period is from May 10, 2023, to August 9, 2023, with a tender deadline on January 1, 2023. This tender opportunity, led by Ofgem, presents a chance for businesses in the market research and consultancy services sector looking to provide qualitative insights to inform policy decisions. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this open procedure contract, which aims to shape policy decisions regarding consumer standards for energy suppliers in the UK. ## Notice As part of the Consumer Standards policy workstream to improve customer service, a decision needs to be made on what supplier licence changes to make ahead of winter 2023, in order to improve customer service standards in key prioritised areas. Changes to licence conditions for energy suppliers will increase their costs, so it is important to understand consumer views on what options being considered are likely to have the biggest positive benefit for them. The top line findings must be played back to the policy team within the Authority by mid-June to inform policy decisions. Ofgem require rapidly assimilated qualitative insight to understand: What do consumers think about each of the policy options being considered to improve contact ease with their supplier, when they are struggling to pay their bills? How consumers view each of the policy options being considered to improve the advice and support offered by energy suppliers for those struggling to pay their bills? If there are any expectations, what good looks like or needs that are not being factored in, to improve the opitons under consideration? If there are any other options consumers believe should be considered? The Authority propose to do this via (1) x24 depth interviews and (2) x2 mini-focus groups across GB with a cross section of customers to provide qualitative insights that can shape policy decision making. The Authority require rapidly assimilated and fully analysed qualitative insight to inform policy decisions on consumer standards ahead of Statutory Consultation on changes to make to energy supplier licences. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb7fef48-8338-4f9e-b0d3-1774ab3f74b2 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Aug 2023 | | Submission deadline | 1 Jan 2023 | | Future notice date | Not specified | | Award date | 8 May 2023 | | Contract period | 9 May 2023 - 9 Aug 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £33,900 | | Lots value | Not specified | | Awards value | £33,900 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OFGEM | | Locality | LONDON | | Post town | East London | | Postcode | E14 4PU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CM MONITOR (THINKS INSIGHT AND STRATEGY | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73210000 - Research consultancy services - 79310000 - Market research services ## Release History - 11 Aug 2023 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb7fef48-8338-4f9e-b0d3-1774ab3f74b2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cb7fef48-8338-4f9e-b0d3-1774ab3f74b2 11th August 2023 - Awarded contract notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG166907 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.ofgem.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294.json.