---
title: "IT Service Management System (Cloud Hosted)"
ocid: "ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PETERBOROUGH CITY COUNCIL"
published: "2021-07-01"
---

# IT Service Management System (Cloud Hosted)

Buyer: PETERBOROUGH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179.json)

## Summary

Peterborough City Council is seeking contracts for an IT Service Management System (Cloud Hosted), with a classification under the software package and information systems category. This procurement process is currently in the award stage, having concluded the tender period on 28 June 2021. The contract, valued at £64,632, will commence on 1 July 2021 and extend until 29 September 2023, with delivery expected in the East of England, United Kingdom. The procurement method utilised was a selective procedure, specifically intended for restricted tendering.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) engaging in IT services, particularly those specialising in cloud-based solutions. Given the focus on a Cloud Hosted IT Service Desk Solution, suppliers with expertise in software development, support services, and IT infrastructure would be particularly well-positioned to compete for this contract. The prospect of working with Peterborough City Council may not only enhance a business's portfolio but also open doors to future public sector opportunities.

## Notice

Cloud Hosted IT Service Desk Solution Licence and Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61cfc487-4186-46cc-9e3e-f05d61385a9f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2021 |
| Submission deadline | 28 Jun 2021 |
| Future notice date | Not specified |
| Award date | 29 Jun 2021 |
| Contract period | 30 Jun 2021 - 29 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,632 |
| Lots value | Not specified |
| Awards value | £64,632 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PETERBOROUGH CITY COUNCIL |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Jul 2021 at 07:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/61cfc487-4186-46cc-9e3e-f05d61385a9f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/61cfc487-4186-46cc-9e3e-f05d61385a9f
  1st July 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24638c03-b77a-437b-9239-fe155f2d9179.json.