---
title: "Customer Insight and Satisfaction Survey ***AWARD***"
ocid: "ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES LIMITED"
published: "2019-06-04"
---

# Customer Insight and Satisfaction Survey ***AWARD***

Buyer: KARBON HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5.json)

## Summary

The procurement process involved a contract awarded by KARBON HOMES LIMITED for the provision of customer insight and satisfaction surveys, classified under surveying services. The contract, valued at £108,120, was awarded to the supplier Voluntas on 20 March 2019, following a selective procurement method. The contract commenced on 26 March 2019 and is set to conclude on 25 March 2021. The tender was closed on 26 February 2019 and the location for the delivery of services is in the North East of England.

This tender presents a valuable opportunity for businesses engaged in research and survey services, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can offer innovative insights into customer satisfaction. Businesses that specialise in social research, data analysis, and client feedback may find themselves well-positioned to compete in future contracts similar to this one, leveraging the insights gained from successful collaborations with buyers like KARBON HOMES LIMITED.

## Notice

"Status: Awarded" A contract award notice for provision of customer insight and satisfaction surveys has been awarded to Voluntas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6064f70-9b18-4fdd-ad5b-801b784389bb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2019 |
| Submission deadline | 26 Feb 2019 |
| Future notice date | Not specified |
| Award date | 20 Mar 2019 |
| Contract period | 26 Mar 2019 - 25 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,120 |
| Lots value | Not specified |
| Awards value | £108,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES LIMITED |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOLUNTAS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 73 - Research and development services and related consultancy services

### Codes

- 71355000 - Surveying services
- 73110000 - Research services

## Release History

- 4 Jun 2019 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f6064f70-9b18-4fdd-ad5b-801b784389bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f6064f70-9b18-4fdd-ad5b-801b784389bb
  4th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24731f44-e355-4036-b550-6f9b6a9a65d5.json.