---
title: "Research to explore the drivers and barriers to business customers' use of their HMRC online tax account"
ocid: "ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-11-17"
---

# Research to explore the drivers and barriers to business customers' use of their HMRC online tax account

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0.json)

## Summary

The contract titled "Research to explore the drivers and barriers to business customers' use of their HMRC online tax account" has been awarded by H M Revenue & Customs, based in London, England. This procurement falls under the research services category, specifically focusing on understanding business customers' interactions with the Business Tax Account. The contract, valued at £35,000, commenced on 7th October 2021 and will run until 8th April 2022. The procurement method used was selective, with the award date being 28th September 2021, indicating that the process has moved to the award stage.

This tender presents a substantial opportunity for market research firms and consultancies that specialise in user experience and customer behaviour analysis, particularly those that can demonstrate expertise in digital platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to participate in such tenders, allowing them to leverage their innovative approaches in delivering tailored research services to a government client.

## Notice

The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b210cfe7-9329-469f-81c4-b600a59f8f2e |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2021 |
| Submission deadline | 31 Aug 2021 |
| Future notice date | Not specified |
| Award date | 27 Sep 2021 |
| Contract period | 6 Oct 2021 - 8 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 17 Nov 2021 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b210cfe7-9329-469f-81c4-b600a59f8f2e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b210cfe7-9329-469f-81c4-b600a59f8f2e
  17th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b017aa42-7da5-4fcb-aacd-5682f5b428c7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-249e65e3-74b3-4044-832f-04975677b6d0.json.