---
title: "Service Now Licenses"
ocid: "ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-11-09"
---

# Service Now Licenses

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86

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## Summary

The Care Quality Commission (CQC) has awarded a contract for Service Now Licenses through a selective procurement method. The contract has a value of £1,500,000 and a contract period starting from October 18, 2023, and ending on October 17, 2028. The procurement process was managed following the CCS Back Office Software (RM6194) framework agreement. The buying organisation, CQC, is based in Newcastle upon Tyne, England. The award was published on November 6, 2023, and the tender deadline was August 9, 2023.

This tender for Service Now Licenses, issued by the Care Quality Commission, presents opportunities for businesses, especially those offering software and IT services. Small and medium-sized enterprises (SMEs) will find this tender particularly suitable due to the emphasis on SMEs in the procurement process. Businesses based in the United Kingdom can compete for this contract, which provides a significant opportunity for growth over the contract period of up to 5 years. The contracting authority, CQC, has a commercial and contracts team for any further inquiries regarding the awarded contract.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of Service Now Licenses. This procurement was undertaken through the CCS Back Office Software (RM6194), following the Further Competition process. The Contract is awarded for an initial period of 36 months with an option to extend for up to 24 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC I&D 076

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/603a87d6-27a6-4fcd-b83a-6eeb1e753da2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2023 |
| Submission deadline | 9 Aug 2023 |
| Future notice date | Not specified |
| Award date | 6 Nov 2023 |
| Contract period | 17 Oct 2023 - 17 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 9 Nov 2023 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/603a87d6-27a6-4fcd-b83a-6eeb1e753da2
- 9 Nov 2023 at 14:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79af93cf-e569-42dd-8daa-13e8891e75e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/603a87d6-27a6-4fcd-b83a-6eeb1e753da2
  9th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/79af93cf-e569-42dd-8daa-13e8891e75e1
  9th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/73c233e7-a68b-4206-8372-73cc584ae55c
  I&D 076 Order Form and Schedules redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f21e4b90-f17c-49f5-975b-4981ce91746d
  I&D 076 Order Form and Schedules redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24aa54a0-cda2-4ee3-9af2-a4b74781bb86.json.